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  • Darren Long

Optimizing Leadership, Governance, Accountability, and Change Management in Post-Implementation

Optimizing Leadership, Governance, Accountability, and Change Management in the Post-Implementation Phase of Microsoft Dynamics 365 Business Central - Part 3

Two colleagues reviewing report of optimizing change management in post-implementation of Microsoft Dynamics 365 Business Central

Welcome to the final part of our series on implementing Microsoft Dynamics 365 Business Central. This segment will explore some of the best practices for leadership, governance, accountability, and change management in the post-implementation phase. Our team member is here to guide us through these important aspects. Let's get started!


Darren: How can organizations sustain effective leadership in the post-implementation phase?


Susan: Keeping up with good leadership isn't a one-time thing, it's an ongoing process that needs constant attention and encouragement. As leaders, it's important to keep an eye on how things are going and spot any areas that could do with a little tuning up. And don't forget about the importance of learning - regular training and professional growth can really help make the most of the system. Plus, fostering an environment where innovation and improvement are celebrated can really push the organization ahead and guarantee the system's success in the long run.


Darren: What governance practices should organizations adopt to maintain the effectiveness of Microsoft Dynamics 365 Business Central?


Susan: Keeping things running smoothly after implementation is super important, and a big part of that is having solid governance. Organizations need to set up a system where they are regularly checking in on how the system is being used, how it's performing, and whether it's meeting all the necessary standards. But it's not just about checking boxes - it's also about listening to the people using the system. That means having ways to gather feedback and ideas for making things better. And don't forget about the importance of keeping everyone in the loop and working together - stakeholders and staff alike. That way, the system can keep evolving and adapting to meet the ever-changing needs of the business.


Darren: How can organizations ensure ongoing accountability to maximize the system's value?


Susan: Consistently staying accountable is key to unlocking the complete potential of Microsoft Dynamics 365 Business Central. It's important for organizations to stick to their goals and objectives, making sure they match up with what each person and team is responsible for. Keep a close eye on all those important performance indicators (you might hear them referred to as KPIs) to figure out how the system is really working and spot spots that could use some fine-tuning. Remember t to promote ongoing learning and getting better, and don't be shy about giving credit to individuals and teams who are really making a difference. When you build a culture that's all about accountability, you're setting yourself up for long-term success with the system.


Darren: What are some essential change management practices for the post-implementation phase?


Susan: The importance of change management doesn't fade once the initial implementation is done. It's crucial for organizations to keep the communication flowing to ensure that employees are well-informed about any updates to the system, improvements being made, and ongoing training options. Actively reaching out for user feedback is key to spotting any obstacles or places where extra assistance might be needed. Creating avenues for users to exchange their experiences and share their best approaches nurtures a community of learning and teamwork. By addressing change management, organizations can make sure that users embrace the changes and constantly enhance the process.


Darren: Thank you for sharing these valuable insights on leadership, governance, accountability, and change management in the post-implementation phase. These practices will help organizations leverage the full potential of Microsoft Dynamics 365 Business Central and drive sustained success. Susan, we appreciate your insights and guidance throughout this series.


Susan: I'm glad I could share my insights with you. When it comes to putting Microsoft Dynamics 365 Business Central into action, think of it as a real journey. By paying special attention to these important points, organizations can smoothly handle what comes after the initial setup. Remember, keeping up with leadership, governance, accountability, and change management is what will really make a difference down the road. Best of luck to everyone starting out on this exciting transformational journey!

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