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  • MSSBTA Staff

Case Study: Retail Giant Transforms Their Supply Chain

Client Detail:

The client is a $200M+ privately owned agricultural business across the United States with the focus of providing quality fruit to consumers year-round.

MSS Business Transformation Advisory (MSSBTA) was engaged to assess their supply chain organization’s current state and develop a strategic roadmap to develop a leaner, more effective organization.

The Challenge:

The client had been struggling with a supply chain organization that was inefficient, while being oversized. Additionally, the organization was unclear how to align itself with best practices where there were critical gaps and how to transition without impacting performance.

Our Solution:

MSSBTA conducted an in-depth, current state assessment of the organization’s processes, and measured its critical metrics. Specifically, these efforts focused on the Procure-to-Pay (P2P) process. The results were compared against industry benchmarks and leading practices for organizations of their size, with the critical gaps identified. Potential initiatives were identified, developed, and prioritized to close gaps using a strategic roadmap developed for the organization. This included target metrics and anticipated savings for the organization, while being able to successfully transition to the restructured organization.

Their Results:

Client benefits from the engagement included:

  • Clear understanding of their organization’s performance and issues with respect to where their organization could/should be

  • Leading practices that should be employed by the organization to improve performance

  • Actionable strategic roadmap for the organization to become more streamlined, without compromising on performance


  • Comparison of organization’s key metrics compared against industry benchmarks

  • Identified process gaps against leading practices

  • Prioritized strategic roadmap of activities to successfully bridge gaps/transition to the desired future state

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